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Product Description

The first vacuum cleaner that doesn't lose suction. Others clog and lose suction. Dyson suction stays constant. Wide channel for large pieces. Picks up bigger pieces that others can leave behind. Approved for allergy sufferers by British Allergy Foundation. Lifetime HEPA filtration for cleaner expelled air. Durable tough construction. Made from ABS and polycarbonate, materials used to manufacture crash helmets. Hygienic and quick to empty. No need to touch the dust: just pull the trigger. Extra features: Advanced mini turbine head cleans pet hair from confined spaces such as upholstery, stairs, and the car. Carpet care kit Keeps new carpets looking new. Zorb powder absorbs dirt from your carpets; Dyzolve spray removes spills and marks. Low-reach floor tool attaches to the wand to clean hard to reach places such as under beds and sofas. Brush control: turn the brushbar off at the touch of a button to protect rugs and delicate floors.

• I finally got a vacuum that I enjoy using
  My house is full of dust and cat hair. I love the Dyson since it is powerful and picks up the dirt. It is very easy to use the attachments. Though it takes a while getting used to the wand. It is not that heavy as my older vacuums. I love the long cord. Users are correct that it is not good for area rugs, but I do not have any. I only have carpet and bare floors....more info
• The Best Vacuum I have ever Owned!
  I received this Dyson Vacuum as a gift when we moved into our new home. I have three kids, three cats and two dogs - it works great! It's much easier to push then my older vacuum and it goes around corners and in nooks with ease due to swivel action.
  
  I also live in an area that has a lot of dust and this vacuum picks it all up. It has attachments that make doing the stairs a breeze. It is easy to pick up and carry up the stairs and it picks up all the dirt and dog hair.
  
  This vacuum has been a real lifesaver for me and is far superior to other vacuums. It doesn't clog, which has been a huge complaint with other brands. My husband always had to blow out my other vacuums with the air compressor to get them to work again. This one will need a cleaning once in a while, but nothing like the other vacuums I have owned. It also empties easily. With one hit of a button the chamber opens at the bottom and you just dump out the dust.
  
  This is a great tool for keeping your house in tip top shape!...more info
• It's worth the price!
  I have had my Dyson for six months now and will never own anything else. I have two furry friends that love to track in dirt from the yard along with their long hair. The Dyson is the only vacuum that I have seen that picks up all the hair and dirt. ...more info
• Finally, a vacuum that's working for me!
  I am so happy with this vacuum. I have had so many vacuums over the past 6 years including Kenmore and Electrolux which are supposed to be great, but I'd go over and over the same area and my rugs just did not look really vacuumed. I was so frustrated I was thinking of having my rugs torn up so I could put in hardwood floors! But the Dyson Animal did an amazing job. Although I have some stains to deal with - obviously a vacuum can't perform miracles in that department - my rugs look cleaned, finally. Another nice thing, but secondary to the fact that it's so powerful, is the cord is really long so I don't keep accidentally pulling it out of the wall. It's also easy to assemble and easy to use. ...more info
• big disappointment
  I went into Sears to get the Kenmore, which consumer reports said was the best. An saleman told me it was great and that only one other was better: the dyson. I had seen the awesome reviews on amazon and did not understand why CR would differ. To make a long story short, the dyson is a disappointment. No doubt, it has tremendous power. I sometimes saw it almost pulling the tiles off the floor. We can see it pulling up a lot of stuff. But then I realized, it is just pulling off carpet. At times, I would have to move the vacuum over visibile debris several times for it to come up. It made me wonder what it is not getting. It was even worse on floors. No doubt, the power is there. But it is not effective. When using attachments, the performance was solid. In short, for this kind of money, I expect better. I just found out I can return it, and I'm going to the store now....more info
• HATE IT!
  I bought the Dyson vaccuum for myself for my birthday and have cursed it ever since. It is overpriced, heavy, unwieldy, does not transition easily from wood to rug, does not pick up small particles, and is very inconvenient to use. To utilize the attachments you must pull up a long pole that is in the handle which is attached to a hose has little flexibility and you must drag this heavy, clumsy machine around, bumping into walls and furniture. Forget about stairs -- the Dyson is EXTREMELY arkward to use. What a costly disappointment! For the price I paid, I could have had the best, most powerful, easy to use Hoover or Kenmore and still have had money left over. Forget the hype and stay with the proven favorites!...more info
• Love my Animal!
  I have 2 dogs 3 cats a guinea pig and a bunny and we have had a very hard time finding a vacuum cleaner that can keep up with our household. We had been replacing our vacuum cleaner yearly. We have tried many different vacuums in the past and found that in only a year they became very loud and lost suction. We then decided to take a chance on the Dyson Animal. We usually don't spend that much on a vacuum since our past experience had shown it would only last a year anyway. Well, the Dyson is still going strong after several years (so many years we cant remember how long we have owned it) and we love it!!! Because the Dyson has lasted so long, we have saved money in the long run. It works just as well as it did when we bought it. I highly recommend this vacuum cleaner....more info
• So Far, Soooooo Good!!!
  The reviews on the internet said the Dyson Animal's were so good they would pull out the fur and dirt your old vacuum left behind. I had to try it to believe it, but on the very first use (and with just a few passes downstairs) I could not believe the amount of cat hair this thing was sucking up - and it's quieter than my old vacuum! As the hair swirls around in the clear bin, it looks like a machine that makes cotton candy except the "candy" is cat hair. The bin filled up three times just downstairs, and no the house wasn't THAT dirty looking in my opinion! The final pile of fur and dust vacuumed from upstairs and downstairs from just ONE vacuuming was the size of a medium to large bedroom pillow. Gross, but also nice to know it's gone! If my Dyson DC14 Animal lasts, it will be as life changing as my first automatic dishwasher....more info
• Are you serious?
  After two years and two golden retrievers, ours is broken. I took it to the local repair shop and he said this was the cheapest worst machine he has seen in a while. He can't fix it because the part that is broken has been made impossible to get to by the cheap construction. Direct comment "I can't believe they have even made a Dyson disposable" very unimpressed....more info
• First expensive vacuum I hope its my last.
  I got the DC14 reach Animal. I bought it from Amazon as a refurbished one for $314. WHAT A DEAL!!! It looked brand new and ran like new. You would never have known it was refurbished. I put the handle on and it was ready to go. When I turned it on my husband and dogs were very surprised that it was so quite. My Pit bull normally can not stand to be in the same room when I am vacuuming but he does not mind this one. My other two dogs did not care at all.
  
  I got down on the floor and inspected the rug after cleaning. It looked like It picked up 95.5% or all the pet hair. It even picked up sand. I loved how you only have to go over an area once, or twice if it is really messy. It does not vibrate the carpet or blow the dirt around like my dirt devil did. With my dirt devil when I vacuumed the sand I would see the vacuum just move it around and not suck it up. This one SUCKS and boy dose it suck. Even the attachments suck well. My last one the attachments were a joke. I also have rug that leads to tile and going from one surface to the other with out it just blowing dirt around is great. I love it I just hope it last forever.
  
  I think this is a wonderful vacuum. Only compliant is the you can't get any where under low furniture. BUT you can just use the attachment and you can reach under stuff. All and all when you use this vacuum your floors really do feel and look clean. ...more info
• Sad it had to end this way
  I bought this because we have two very hairy dogs (bloodhound and lab). I was so excited to vacuum for the first 6 months of owning this "miracle" vacuum because it would suck up an anvil as far as I could tell ... but then it lost suction. And now I dread vacuuming again just as I did before. So, sorry Mr. Dyson, but I had to give you a 2 because you lied to me. It does lose suction and I wasn't trying to suck up an anvil ... just dog hair and dust. I love the design and the baglessness, but it's just not worth the money....more info
• buyer beware
  I was delighted to read rave reviews and spent the $500 to get the best dog hair removal sweeper, and the fact that I could reach the top of my stairs without carrying the sweeper with me as I vacuumed... The attachments did not work as well as I expected they were clumsy even to stay on while I was using it!! so I was content to just use the upright . Now 3 years later the 2 year warranty ran out and a loud noise is sounding on my dyson.. I checked for blockage... none...could it be a belt. yes they have belts but how do you remove it without breaking the plastic?? I empty the dirt..start it up again.. runs for about 3 minutes and loud noise is back!! I look and the dirt is not swirling.Call dyson and told warranty is gone take to repair center it needs a clutch?? which last about 3 years so now I know every 3 years I will have repairs on my $500 sweeper! I do not know yet how much that will cost me. I do not use my sweeper hard,2 adults, 1 short hair dog.. I still have my electrolux 25 years now that never needed any repairs, but at the time I wanted the dyson for the 17 foot hose(for steps) and the animal hair removal .. So the $64 thousand question??
  IS DYSON WORTH IT????? I say NO !!! It will need repairs sooner than you think!!!!...more info
• GREAT!
  I have no idea how anyone can say this thing has no suction!?! I have reasonably new carpet (4 yr old house), don't wear shoes in the house, no kids, no pets, so that's admittedly not a tough cleaning job. After my year old Eureka Boss self destructed I Purchased a new Hoover (Fred Meyer) and vacuumed the carpet twice slowly and carefully. The first pass resulted in a fair amount of dirt (mostly dust, hair and fibers). The second pass resulted in quite a bit less and so I should have a clean carpet right? Next I vacuumed with a new Dyson 14 I purchased (Costco). The Dyson pulled a remarkable amount of the same dust, hair and fiber from my twice cleaned carpet. Still skeptical I vacuumed again with the Hoover. Nothing! Look to other reviews for durability, mine is new, but boy does it clean! The Hoover went back to Fred's....more info
• Buy something else
  The "Animal" cyclone was a good idea, and one that my wife and I found appealing. We own a Bernese Mountain Dog, and they don't shed; they "molt." We need something to scoop that fluff up come spring like you can't imagine unless you own a similar dog. Our experience thus far has been disappointing to be honest.
  
  First I will begin with the positives.
  1) The bucket is easy to empty, and certainly fills up with dust. You can see into it as well, which is handy for knowing when to empty. If you have a lot of dust, this thing is great. Anything heavier may leave you wanting however.
  2) On carpet, if you go slowly, the sweeper does a good job of scooping up the fur.
  
  
  Now the negatives are long and often covered by other reviewers, but I will state my two biggest disappointments as briefly as possible.
  1) A vacuum cleaner should provide some level of suction. This one falls woefully short of that requirement. I have passed over flaked paint chips on a tile floor without picking them up. It would be funny if it hadn't cost us so much to buy this thing.
  2) The exhaust actually pushes hair out of the way and around the room as you are trying to vacuum it up. Frustrating. The dust bunnies are laughing at me as I try to corral them. This thing is blowing a lot of air, but I honestly don't know where it is getting it from because its not from hose or sweeper.
  
  This things bark is far worse than its bite. If you live in a carpeted wonderland, with nothing at all ever on the ground besides pet hair, and no corners or walls to vacuum against, this may be the vacuum for you. I however, recommend a vacuum with suction capable of actually helping you clean up....more info
• Amazed
  My husband just surprised me with the Dyson pet vacuum. We've been married for 20 years so this does qualify as a romantic gesture. We have three kids who don't shed but who leave trails of mess where ever they go, two 80 + pound shepherd mixes who shed constantly, and a cat. In addition, we live in a house with 18 year old carpet, and we own two 8 year old brown upholstered couches that the dogs believe are their personal beds despite the fact that I run them off of them every time I see them on them. I refuse to replace the carpet or couches until some of said children move out and said dogs die.
  
  I'm constantly disgusted by the level of dog hair and dirt in my house at any given time. I have cleaning people who thoroughly clean my home every other week and I and my family vacuum, sweep, and swiffer at least 2 or 3 times a week just to keep the disgust level at a minimum. I've owned a myriad of vacuums and tried all of the major brands on the market, but it is still a big hairy mess.
  
  Last night I popped my shiny new Dyson out of the box. I'm one of the most technologically challenged people you will ever meet. I put the whole thing together by myself with minimum reference to the manual, that is filled with lots of user friendly pictures, in well under 15 min. Then I started vacuuming.
  
  We had just vacuumed our family room the night before and both of the big brown couches that are in it. Three pushes with the Dyson and there was a clump of pet hair and dirt the half the size of my fist. I vacuumed the carpet and one of the couches and near filled the canister with crud. It was amazing. We weren't sure if we were just giddy with excitement or delusionally tired, but my husband I both thought the carpet and the couch looked newer.
  
  We left one couch for comparison in the morning light and for after we had a good nights sleep.
  This morning both the couch and carpet looks positively newer. I'm thrilled and can't wait to clean the rest of my house. So, far I've used the vacuum as an upright and the handy dandy attachment for cleaning stairs and furniture. It was easy to attach. It doesn't appear that the attachments (there are several) attach to the vacuum itself which means I'll have to store them somewhere and fetch them as needed, but if this baby continues to suck dirt and hair out of my house at it has so far it'll be a small price to pay.
  
  Needless to say, I'm thrilled and impressed and hopeful that I've actually finally found a tool worth the price tag....more info
• HATE DYSON! DON'T BUY THIS MACHINE!!
  I am going to make a long story short. I have called Dyson service 7
  times and followed their instructions to the letter. I told them that
  I felt like all I ever do is take apart my Dyson and look for problems
  which cause the machine to lose suction. The machine never works
  properly for more than a couple of days at a time. I asked to have it
  serviced and then was told that the closest repair places were more
  than 30 minutes away (I did the math - two round trips is 2 more hours
  of my time for a machine that doesn't work).
  
  I eventually got the rather surly (Charles I) service person who has a
  penchant for talking over me and immediately accusing me of
  mishandling my Dyson to agree to let me ship it back. I just got off
  the phone with him (after yet another permanent holding pattern
  waiting for his supervisor Tabitha) and was told that it would cost me
  money to have the machine return, for the parts and that nothing was
  covered under warranty. Charles suggested that I had never washed my
  filter, which I did according to the information I was given by yet
  another service person. He was rude, surly and was completely
  unhelpful.
  
  So, as a member of the press and as a "mere" customer of Dyson, I am
  not at all pleased with the way I have been treated. I feel like the
  decision was made arbitrarily that my warranty is void. I have really
  reached my limit with the rude customer service people (it didn't
  start this way - I loved the first few service people I spoke with).
  Charles I has laughed at me, talked over me, refused to transfer me to
  a supervisor (I was actually being transferred by someone and she hung
  up on me - when I called back and told Charles that I had been hung up
  on, he made me go through the whole ordeal again with him and then I
  was put on his 'punishment hold' for at least 10 minutes to talk to
  Tabitha who was the least helpful of all.
  
  So, now my dysfunctional Dyson and all of its broken promises for no
  lost suction sit in the service center, the warranty voided because
  of some belief that I vacuum my bath tub or swimming pool. I bought
  this machine because it was called the animal and I have two animals -
  mistakenly believing that it was meant to pick up dog hair. But I now
  see how it works. The service is helpful until the customer suggests
  that the machine isn't living up to its claims. Somehow my 'lifetime'
  filter has died....more info
• Sold on Dyson
  Well, I am generally not the type of person that spends $500 for a vacuum cleaner, but, after hearing my friends just rave about this product I had to check it out. I read the reviews and with a new lab puppy and new carpet in my house, I took the plunge. And just like everyone else, I was truely amazed by the amount of dirt that this vacuum pulled out of my carpet. I AM A BELIEVER!
  
  I've had the Dyson DC14 animal for about a year and a half and I can't imagine ever buying another vacuum. It is very easy to empty the containment unit. You also need to clean the filter every 6 months or so; I have cleaned mine once. I generally do not use this vacuum in areas that are not carpeted. The first time I had my carpet cleaned, the cleaner commented that I must have a great vacuum because my carpets did not have alot of dirt in them. With a dog tracking in dirt every day, I thought this was quite a complement to the Dyson.
  
  The biggest negative with the unit is the wand and attachments. They are generally unusable. The wand is so long; it is very cumbersome. When I am vacuuming my car, I use a hose from another vacuum on the end of the Dyson to allow me to maneuver. I have a small car (Mini) so, not a great deal of room to get the big wand in all the areas of the car. The wand is really a pain. I noticed this flaw in some of the reviews when I was researching the vacuum and I thought, how awful can this be? Pretty awful.
  
  Overall, highly recommended..
  ...more info
• A+ cleaning capabilities
  We've had the DC-14 Animal for about 2 years. I've waited to write this review to see if it would continue to clean our carpets as well as it did from the first day we used it. It has. This is by far the best vacuum we've ever owned. From day one, it has picked up more stuff from our carpet and floors than we've ever experienced with other technology machines. Remarkable. It continues to peform this well after 2 years of regular use. Just today, I vacuumed the house about a week after my wife did and managed to fill the canister with "junk". My wife was amazed when I told her. It's just her and me and three cats (maybe its the cats :-)). Only you can deternmine if the price is worth it to you - it has been to us....more info
• This product is Awesome!
  After doing research and reading other reviews I decided to buy it. I couldn't believe it, this thing is awesome. The best vacuum I have ever had, it really does make a difference, it looks like I have the carpet cleaned after each time I vacuum. I would have to say it is well worth the money and I am very happy with my purchase. It makes me want to vacuum everyday, and if you have animals this is perfect! I couldn't believe how much dog hair and dirt the vacuum picked up in just one room. I Love it!...more info
• DYSON - AMAZING
  This thing is out of this world!!! I love it. I have 2 dogs who shed ALOT all year round. I couldn't believe after using it how much my other vacuum was leaving behind. All the attachments are great too. There is a small one that I do the stairs with...so much easier than lugging my old one from step tp step. If you want to get your moneys worth BUY A DYSON! You won't regret it!!!!...more info
• Love this vacum!
  We have a dog that sheds, and I am allergic. The first time we used this vacum I was amazed at all the additional hair and dust it picked up! Our place is cleaner than ever, and it is easy to maintain with such a great vacum! Well worth the investment....more info
• I love this vacuum!
  This vacuum is FANTASTIC! I am amazed how much dirt and pet hair this vaccum accumulates each time I use it. The only issue I have with it is the that the extension wand is a bit cumbersome and difficult to use in tight places (i.e. the car, etc.). Otherwise, the product is excellent, so much so that I bought 2!...more info
• Over a year of service and still loving it!!!!!
  I have been reading some horrible reviews on the Dyson and I'm very surprised. I bought a refurbished Animal in October 06 and have been loving it ever since! I have two 40lb long haired dogs so the animal hair is extreme, my house is also 80 years old, add dust to dog hair. I have mostly hardwood and ceramic flooring with a few area rugs. I rarely use my Swiffer any more because the hard surface attachment works so well, I hardly use a duster anymore because the brush attachments work so well. I use vacuum with the attachments on everything from silk lampshades to the pedestal sink in the bathroom. I use the dusting attachments (that came with the machine) on the walls, the ceilings, baseboards, moldings, TVs, furniture (upholstered & wood), window sills & window screens. I have a 12ft domed ceiling that the long hose works fantastic on. There are a couple of things I do with the Dyson, 1st is I always empty the canister before I put it away, 2nd I clean the brush bar almost every time I use it. The Dyson has NEVER lost suction and my house is always sparkling clean after I use it. The main reason I purchased the Dyson is because it's bag-less, with 2 long haired dogs I was always running out of vacuum bags. The Dyson has changed the way I clean....more info
• An honest review....really
  It's all about the marketing people...really. I've had this vacuum for a few years now. When people hear from the ads that it doesn't lose suction, they think "awesome!" Well great suction is great for floors and carpets, but what good is it when it makes the hand tools nearly impossible to maneuver? I mean really, you have to really strain yourself to use the hand tools. Awful design on the hose (not flexible enough to reach without pulling the whole vacuume along or tipping over). If I had to do it over again, I may have paid $150 for this vacuum but definitely not $500. Just like a lot of products out there now, the spiffy marketing campaign about the suction and cutesy design are what makes for the high sticker price, not the machine itself.
  
  ...more info
• Plastic, cheap, junk! $500 for the worst machine ever!
  This thing is the worst investment I have ever made. I had high expectations based on the companies slick advertising and quite honestly the high price. For this amount of money one expects a high, quality, refined product that will last for years. It lasted about 14 months, before it made horrible noises from the beater bar constantly hitting against the cheap plastic housing it is contained in. Plastic, is sometimes fine, but this is the cheapest type of plastic known to man, ABS, terrible, it scratches easily, and moving parts that are assembled in recesses in the plastic soon wear themselves out of their positions. Even the design is faulty, in order to clean up a simple mess with the wand attachment the cord must be unwound ENITIRELY.
  Save your money, or invest in a genuine quality product!...more info
• Never loses suction b/c it has no suction!!!
  Seriously? Almost $600 for a vacuum that works worse then my old basic $100 machine?? I was SO excited when my husband bought this for me, but we were both so disappointed when the suction that was so hyped up turned out to be pitiful. I had to vacuum the same spot several times before it picked up what I was vacuuming!! I mean seriously, that is basic vacuum operation. It just goes to show you that the more money you spend doesn't mean better quality!! Save your money!! Buy something else...I am still on the search. I am currently trying out the Bissell Healthy Home model - it is alot like the Dyson but cheaper and so far it has more suction!!...more info
• Amazing Vacuum
  This product is more than amazing. I am such a fan! I've always wondered if it was really worth it having a vacuum that costs about 500 dollars. But now I see why they call this an "investment". So you figure, you'll just buy a crappy vacuum to save yourself some money. Well, then you start to notice that the crap vacuum you just bought is slowly deteriorating within just one years time, even with the most pristine upkeep. So, if you were to save yourself the hassle of buying a new vacuum every year, just buy this one instead. Even if this vacuum only lasts you 5 years, you will still be getting a great deal, because of its 5 year warranty. As far as the actual quality of the product; It does exactly what it says; vacuums w/out losing suction. Cleaning and upkeep is easy too! I'm so crazy that I have even named my vaccum Henry. BUY THIS VACCUM!...or any Dyson for that matter....more info
• Great Suction, Cheap Plastic, And It DOES Lose Suction
  I have owned the Dyson DC14 "Animal" since it was first introduced--which was before I owned animals. Now with a dog and two cats, it has been put through its paces--and performed well at times and dreadfully at other times. The suction on the machine is to be felt to be believed, so much so that when I use the wand-based hose I make certain not to get it too near lightweight objects that I don't want sucked into oblivion.
  
  But this superb suction isn't as reliable as the ads want you to believe. At least 90% of my Dyson's usage has been by my housekeeper, and she recently reported that it wasn't working properly. I checked, and the upright portion had no suction at all (but the hose still did). I decided to disassemble appropriate pieces and get to the bottom of the problem.
  
  The old days of metal pieces are gone, unfortunately, and apparently Dyson thinks the days of durable plastic should be as well. The oddly colored screws are made of very soft plastic that loses its integrity when it meets any sort of resistance, so using a screwdriver to loosen the screws probably voided the warranty since it basically disfigured them. Once I had the brush clean and the suction path identified, I saw a big clog that was causing the unit to lose suction. So much for Dyson's claims. I got rid of the clog and reassembled the machine.
  
  Getting the roller off to clean it was very difficult due to the way that the belt attaches to it. In fighting with it, I managed to stretch the belt. So that means that now the unit doesn't have suction for a different reason.
  
  So I checked Consumer Reports and purchased their top-rated machine. When my housekeeper used it for the first time, I asked her how she liked it. She replied that it was good but that nothing was as good as the Dyson--when it really worked.
  
  So that's it: This machine is the BEST when all the stars are aligned. When they aren't, it is basically a purple-and-grey bit of retro artwork....more info
• Long Term Disappointment
  An overpriced disappointment. A year into this machine and the cheap plastic construction and noise is starting to tell. I can not vacuum the house without the brush housing howling. This started with it as new and is not getting better. I am through with it and am going to the Hoover Wind Tunnel Ultra. There is a reason Consumer Reports puts this vacuum at 12 or 13 on the list. It is not well built. It does not pick up pet hair. It has no light, no electic cord coil, and is cumbersome. Save your money....more info
• Amazing!
  I didn't realize how bad my last vacuum was until I got this one. It picks up EVERYTHING! I actually look forward to vacuuming now (I know, I'm a dork) This really is a terrific vacuum especially if you have pets....more info
• I'm happy
  After reading the reviews, I was a bit nervous about this purchase and almost sent it back before opening the box. I must say I'm glad I gave this vacuum a try. I have been sucking the dirt, pet hair and who knows what else out of everything in my house. Incredible! Alot of money for a vacuum, but so far I am happy with this purchase. I gave it fours stars simply because I think it could retail for a bit less. Happy none the less. Thank you Dyson! ...more info
• The Best!
  I clean houses for a living and my company uses the Dyson...20 houses a week, 50 weeks of the year and the Dyson keeps going. My customers are amazed at how much dirt I'm emptying out of their houses.And it's great on pet hair...some of my customers have several animals so I NEED my Dyson!I just bought myself one for Christmas....more info
• Once you go Dyson, you never go back
  I absolutely love this vaccuum. While I agree with some of the things stated by other reviewers (bad instructions, some usability issues, etc.) I will never own any other brand. This is my first Dyson. It was really expensive but with 5 pets (3 cats and 2 dogs) I was really getting tired of all the hair. It works GREAT! I could even wrap gifts on the floor afterwards without getting hair on the tape. It was well worth the money!!...more info
• surprised
  I was very surprised to see so many very good reviews. I have wooden floors and you can see the Dyson blow the light dirt (dust kittens, small clumps of dog hair, etc.) away from the machine. I use a stick vacuum to finish the job - pick up the light dirt. Based on these good reviews we sent ours back to Dyson. I will let you know how it works when we get it back....more info
• I love my Dyson
  I've had this vacuum for 4 years now and I love it. It is the first vacuum I've owned that my cat and dog don't run from. The design is fantastic and the cleaning power unparalled. I got rid of my broom and do all my hardwoord floors with this. And my couch, curtains, stairs, carpet, bathroom, windows, etc. It gets in nooks and crannies and has great suction. I've let friends borrow it just so they can try it out and they all wind-up buying one for themselves. Have had absoluley no issues of any kind in 4 years. Love it love it love it. ...more info
• I Call It My Dream Machine!
  Attracted by the purple color and the good reviews on this site, I purchased this vacuum cleaner two years ago. My old vacuum, basically a Dirt Devil Featherlite, was a pain in the you know what because it always smelled like it was on fire and we had to replace the belts every three to six months. It never picked up that great, and after nine years, it was pretty close to going to vacuum cleaner heaven. I had just vacuumed our rugs that morning with the Dirt Devil, but I wanted to try out my new toy, so I vacuumed them again with the Dyson minutes after we got it out of the box. I wasn't expecting it to pick up much dirt because the rugs had already been cleaned. Wow, was I shocked! I vacuumed two supposedly 'clean' rooms and the canister was chock full of dirt and dust. Ever since then, I have nothing but praise for my 'Dream Machine'. I've never had to replace the belts, the filter or anything else on the vacuum. It's never given me an ounce of trouble ever. I just give the filter, canister, and bristles on the roller a thorough cleaning about once or twice a year and I'm good to go.
  
  The one thing that's really impressive about this vacuum is the suction. There is virtually nothing this thing won't suck up, I swear. (Whatever you do, don't put your finger in the hose. I imagine it would hurt very badly.) About a year and a half ago I vacuumed up a full size Phillips head screwdriver by mistake. I thought the vaccuum was a goner, but I checked it out and it was fine. You have to be careful to pick up small toys ahead of time and get hanging fabrics (like drapes or long tablecloths) out of the way because it will suck those up too. Actually that may be a drawback to the vaccuum, if you can call it that. With my old vaccuum, I could clean the door mats and light throw rugs with no problem. You really can't do that with the Dyson--not without using the hose with the upholstry attachment at a odd angle and being extremely careful. Otherwise it'll practically 'eat' the rugs.
  
  I like the bagless part of it because you can see how much dirt you're picking up and when it needs to be emptied. The canister is kind of small on it, but I find I don't need to empty it as much as I thought, probably about once a week at the most. The canister is extremely easy to empty, dump, and reattach. A 2-year old could do it. Once in a while, if you pick up a lot of hair, you'll have a clump of dirt that won't come out. When that happens, I just get a stick and coax it out. As long as you have the canister over a garbage can, there should be zero dust or debris flying all over. I've never had to do any shaking to get the dirt out. I remember our bagged vacuum, though we only had to change it about once every six months, was a very tricky proposition to get in and out. It was hard to remove, and if you tried to force it, the bag would rip, sending several months worth of dirt and debris all over our floor. Though I have to change the Dyson more often, it's hundred times easier and not messy at all to do so.
  
  It's also lightweight, at least for a full size vacuum. It is kind of noisy, but not as loud as my old vacuum was. You can sort of talk over the noise if you have to. Don't expect it to be totally quiet. It comes with a lot of attachments (most of which I haven't had a use for), and you also get carpet cleaner with it too. The instructions are kind of vague, but luckily the machine is fairly intuitive to put together and use.
  
  Probably the biggest downside is the price. It's expensive and it NEVER goes on sale (I know--I looked for a lower price for six months before buying it). But let me tell you--it is well worth it. I saved my money for a year before buying it and I'm so glad I did. My husband didn't really want me to get this thing, but once we brought it home and he got a close look at it he told me 'This thing is built like a Ferrari. Whoever designed this is a genius.' He was even more impressed after I cleaned the carpets with it. I would never go back to owning a Dirt Devil or any other vacuum cleaner in a million years. I also find it curious that vacuum cleaners used to be beige and square before Dyson came along, and now a lot of them are various shades of purple and are roundish like the Dyson is. I'm glad I own the real deal and not one of those wannabees. I HIGHLY recommend this vacuum cleaner. It's the gold standard of vacuums and I think everyone should have one....more info
• Dyson DC14
  I bought the Dyson DC14 reconditioned less than a year ago. Within 3 months the clutch needed replacing - it was making a horid load noise. Once repaired it didn't have the suction it had when I first got it. After I'd had it 7 months it had zero suction. After several calls to the helpline I took it in for repairs. Apparently "reconditioned" Dyson vaccumns only have a 6 months warranty (not a 2 year like the paperwork that came with it). I was not impressed. After paying for repairs on the brushbar I've had it back less than one week. Now the clutch has gone again - it sounds horrible. I am not impressed and do not want to sink the money into another clutch - apparently they go alot! What a complete waste of a lot of money....more info
• Fantastic Item!!
  When I first bought this product, it was all I could do not to rush to write a gushing review because I was thrilled with the Dyson Animal. But I restrained myself to ensure longevity of elation with this vacuum.
  
  Let me give you some background. I have four siberian huskies that are inside/outside dogs. Anyone who knows anything about huskies know they shed like nothing else. My husband, who grew up with exclusively outside dogs, cannot stand the tufts of hair that accumulate in corners and blow like tumbleweeds across the floor. I have used many different types of vacuums in the past, and none have truly been effective in battling the fight against the hair. Until now.
  
  The Dyson Animal is remarkable at picking up hair, dust, dirt, anything in its way. Initial put-together of the vacuum was a bit confusing, but we got it done. After vacuuming our hairy rug for the first time, it was remarkable how it looked new! Simply put, I am amazed at its ability to pick up hair and dirt. Also, emptying the cannister is easy and dirt doesn't get everywhere.
  
  My only concern was that on deep pile carpet (the bath mat), the vacuum make a horrific noise so I have not tried vacuuming that rug again. All in all, after months of use, the vacuum is still working as well as it did the first day that I got it. Vacuuming is now a joy. (As a last side note, I've also gotten a furminator dog comb from Amazon at the best price I've found, and it also works well to eliminate pet hair. FURminator Large Yellow deShedding Tool with 4-Inch Edge )
  ...more info
• Dyson, my saviour from Dustbunnies...
  Biggest Plusses - flip-top(bottom) catch on the dust catcher for easy emptying (hold it over the bin, press the button and out falls the dirt); high-powered motor sucks up ALL fur/dustbunnies; under-the-bed attachment does a great job; long cord to reach all corners of the apartment easily.
  
  Biggest Negatives - very heavy machine not suitable for carrying upstairs; plastic is quite fragile so you need to treat it with care or it'll break (be especially careful of the extension arm and the plastic tube - it's easy to rip the soft plastic with the metal extension pole).
  
  ***
  
  We have an all-tiled apartment, so I didn't think a vacuum cleaner was worth the investment, but my mother thought otherwise. After a little comparison shopping, I settled on the Dyson Animal (DC-14) to hopefully de-fur the furniture as well as the floors (we have three cats). I've only had it a week, but thus far I am VERY pleased with it. It IS quite heavy and I wouldn't want to have to lug it up and down stairs, but it rolls very smoothly and is easy to steer with one hand as long as you're only cleaning one level.
  
  I was dubious how well the cleaner would work on our rather rough and uneven tile, but it sucked up every piece of dust and cat fur it encountered, went right up to the skirtings and corners, and handled the job just fine. No more flyaway dustbunnies!
  
  Our cleaner came with the upholstery brush, so I tackled the cat fur on the couch. The attachment clicks onto the end of the long hose pipe, and it's rather cumbersome and VERY heavy when you have to hold it up in the air to sweep along the back of the couch, but it got it sparkling clean, and the fur was all sucked up nicely into the vacuum with none at all stuck in the roller (long-haired animals might prove more of a problem but all our felines are short-hairs). I just wish that the brush would clip into the end of the hose directly, like attachments did on the DC-07 I've used previously.
  The under-the-bed brush did a great job too, and our bedroom is cleaner than it's been in years. In fact, half an hour after we unpacked the vacuum, the whole apartment was sparkling clean, and my allergies were thanking me for my investment. Cleaning usually results in itching, sniffling and sneezing that makes me put it off until I can't stand the filth any more, but no more. HEPA filters are wonderful things!
  All-in-all, I'm extremely pleased with the vacuum and I think it was worth every penny.
  Now all I need is the special dusting brush so I can clean the blinds.
  ...more info
• Fur-B-Gone
  If you own animals that shed, stop reading right now and buy a Dyson Animal.
  
  I've owned dogs and cats all my life and it's a constant struggle to rid my house of the dreaded layer of fur that seems to permanently coat our floors and upholstery. I was very reluctant to spend $500+ on a Dyson knowing I could get a "regular" machine for less than half. But, after owning my Dyson for a single day I can already say that I am completely in love. Even after already vacuuming the day before (with our old vacuum) the Dyson managed to pull up an inordinate amount of fur.
  
  We own an Alaskan Malamute, which happens to be one of the worst shedding dogs known to man. After vacuuming just the living room floor, and mind you this was after already vacuuming with the old machine, there was so much hair in my waste bin it looked like a medium size dog had just hopped in!!
  
  Granted, I can't speak for the durability of the unit from my own experience, but I purchased mine on the recommendation of my brother, who has owned his for a couple of years with no problems. Since Dyson just increased the standard warranty from 2 years to 5, I have no fears.
  
  I think my favourite feature is the telescoping wand, which extends to 17 feet on this model. I was able to plant the unit at the base and work my way up an entire flight of stairs with no problem.
  
  There are a few other little "why didn't they think of that before" features I would mention such as: a filter that never needs to be replaced- just wash every 6 months, a wider channel to suck up larger debris, a canister that dumps directly into a rubbish bag at the touch of a button, and even a "tote" handle for easier carrying.
  
  All-in-all I am pleased with my purchase so far and if you have animals, I think it's highly worth getting one for yourself....more info
• Concur with poor customer service
  My wife and I heartily concur with the other reviewers who have had problems with Dyson customer service. The machine worked much better than our previous inexpensive models, but when a belt broke, the nightmare began. Almost 4 weeks later we are still without a functioning vacuum or a date when a fix may be achieved. A product without service to back it up is a bad investment. We recommend checking out the Consumer Reports upright vaccum ratings before you spend this much money on a machine. Do not buy a Dyson....more info
• Still using it
  I've had this vacuum for over about a year now. I use it 1 to 2 times a week. I have 2 large house dogs. So far, nothing has broken yet. But I anticipate with regular use, we'd probably wear it down eventually. It picks up the dogs hair very well. My friend says it doesn't pick up all of the cat hair for her. I get one full canister of dog hair per week, so it saves me from having to buy any vacuum bags. Downside is that it is expensive and occasionally, you have to clean out the inside of the canister....more info
• Dirty DC
  His name was Chad. He looked up at me with a sneering contempt from that place next to the paper shredder which he had claimed weeks ago. "Now I know what you're thinking", I said with a little sneer of my own. "You're wondering if that's the old Hoover Wind Tunnel he's rolling over here? Or is that the cheap Dirt Devil back-up? Or maybe he's even fixed the useless central vac system? But being as this is a Dyson Cyclone Animal 14, the most powerful vacuum there is (and one that never loses suction by the way) the question you have to ask is..Do you feel lucky? We'll, do you Chad?" OK, Chads a little paper square and can't talk so I ran the DC14 over him and he was gone.
  The Big Unit as we call it arrived yesterday. Two day turn around with free shipping so nice job Amazon. Won't bore you with stories of how much dirt came off my carpets or how many monkeys we have.
  First off - this thing delivers well on the main mission of a vacuum. It really sucks dirt. We (my sweetie and me) would give it 6 stars there.
  It's not heavy. Lighter than the Wind Tunnel and very easy to move around.
  The suction working through the hose/wand thing is exceptional.
  Emptying the dirt cannister is so much cleaner and easier than anything else we've used.
  Our only negative is that using the wand on stairs is very awkward. I've read here that connecting the attachments directly to the hose helps.
  The real measure of whether you should spend $400+ on a vacuum rather than some thing useful like - say - a Playstation is if you still love it 4 years from now. Can't answer that but at this momemt in time we are real pleased with DC14 Animal.
  ...more info
• Worst vacuum cleaner ever
  I saw all the commercials and listened to the hype and so I layed down $400 and bought a refurb DC14 Animal from Amazon. The 2nd time I used it, it started making a loud ratcheting noise. I turned it off and the noise went away. It made this noise on and off for the next 6 months. Then, the noise became constant. I took it in for repair and they replaced the clutch. While it was gone, I replaced a belt on my old Hoover and started using it again. When the Dyson came back, I let it sit for awhile before using it. The 3rd time I used it the ratcheting noise is back constantly. I found out that you can't replace the belt on this vacuum, you have to replace the entire clutch assembly. And, it requires special tools so it has to go in for professional repair. So now I have to put $150 in replacing the clutch again. I am confident that if I do it, the clutch will just go out again in a few months. This vacuum is the worst I have ever had! The quality is terrible! Even when it was working, it was terrible. I have a dog with long hair and I couldn't even vacuum 1/2 the room before having to dump the hair because it DID loose suction. Save yourself the annoyance and just go buy a Hoover or Kenmore. Read Consumer Reports and you will see they agree that the Dyson isn't a good vacuum....more info
• It is worth every penny.
  I am truly amazed every time I use this vacuum. It picks up the pet hair and other fine particles like a champ. The long cord is great too. It can be hard to push on certain carpets but, overall when you see the amount of pet hair and everything else that is in your carpet inside the canister, amazement sets in again. I have yet to use all the accessories but the very long hose for the attachments reaches pretty far. This vacuum is worth every penny....more info
• Works great! Much better than any other vaccum I have owned.
  I really like this vaccum. It works great, and now that I have had it a couple of years I feel like I can now officially review it. Defiantely out performs any other vaccumm I have owned. Using it on an area right after another vaccum it still pulled up a canister of stuff that the other vacumm missed. I have 2 cats, and this vacumm has taken all kinds of absuse from cleaning up their hair and spilled litter. It still works great, and the attachments are very helpful for cleaning the sofa, in creaveses, and under furniture.
  
  It takes some time to get used to, and it is a little heavier, but overall it is a great vaccum. The last 3 vaccums i owned lasted maybe a year, but I was always trying to clean out clogs and they just never really cleaned with the same ease as the Dyson. The Dyson clogged once, and that was because we try to clean up a bag of spilled hay (chinchilla), which did not go over well with the Dyson, but it was fairly easy to clean out compared to other vaccumms.
  
  Definately worth the cost....more info
• I hate my Dyson
  I now really hate to vacuum. I was suckered in by the ads of a vacuum that never loses suction. Well.... the vacuum is heavy...really really heavy. I am no lightweight and it kills me to use it. The front of the vacuum has a MAJOR design flaw. It has a squeegee like front so you begin to push stuff around. I find that in order to pick up stuff off of the floor you have to drive the cleaner over the stuff backwards otherwise you just push the stuff around. WOW what a flaw. My old cheap vacuums were 1000% better. The Dyson has a ridiculous high profile and you cannot... I repeat you cannot get that cleaner under your bed. You have to disassemble it and put on another head. Let me tell you that you have to have the strength of Hercules to get the thing disassembled. I hate it. I never hated a vacuum cleaner. Dyson is a vacuum designed by men maybe for men. It is not woman friendly. I should have bought Oreck. I want my money back. By the way... about all of that talk about suction my cheap Hoover cleaned my little black Persian 1000% better than the Dyson. The rug looks grey from the lint and dust that the Dyson does not pick up....more info
• EVERYTHING AND MORE
  Have had DC14 for 3 yrs now and handles everything w/ ease. Have 4 dogs & 4 cats so pet hair can get out of control very easily. Easy to use, on-board tools are great and the long flex hose reaches everywhere I need to go. No breakdown problems or other problems. Like it better than my old Hoover or Kirby G6. Would not hesitate to recommend this cleaner to anyone. Expensive but worth it!! ...more info
• Just okay
  Don't get me wrong, this really does the job with getting down deep and dirty with the vacuuming. But it's SO bulky and kind of awkward to use when using the attachments. Although the wand is pretty lengthy, its kind of difficult to manipulate. I like the way the entire vacuum pivots around.
  
  ONE CAUTION! If you happen to be one of those persons with high electric static in your body, BEWARE. I actually have to wear leather gloves when vacuuming with this thing because I was constantly getting shocked. Until I thought about putting on the gloves, it was SO stressful while vacuuming, not knowing when the next jolt would come. I can use my Eureka and my Bison feather weight and never get shocked, so I know it's the vacuum itself. Perhaps it goes TOO deep? I don't know ......more info
• The Mercedes of Vacuums
  Fill in any luxury car of your choice. This is by far the best vacuum I have ever used. It does so much that I am still learning all it's capabilities. With three dogs it's important to have a good vacuum. That obvious. This vacuum won't be the end all but it is a great way to keep carpets cleaner. It is not a shock to see a light layer of fur on the carpet after only a few days. Luckily I don't have alergies. But I can imagine how good this would be for those who suffer. One of my main concerns was with my recent back problems. Vacuuming has been no easy task. The standard vacuuming motion is not something a physical therapist would endorse. With this Animal it takes away a lot of the stress on the back. It seems to anticipate where you want to go with it's roller ball. The only complaint I would have is that it works so well that I end up emptying the bin several times when I am vacuuming the house. It is a great buy and more than worth the price....more info
• Pleased
  I am pleased with the Dyson DC 14 Cyclone Animal Upright Vacuum - it is much better than any vacuum that we have owned before. I have long hair and I still have to cut the hair off the brushes after each use. There is some smell of dogs (I have 2 short haired dogs in the home) when I am using te machine, but the smell goes away much faster than with machines before this. Emptying the canister is very easy! It works well on furnature with the attachment. Using the attachments is not easy, but it works. I like that the cord is long enough that I can plug it in in a central part of the house and do the whole house. I don't like that if I want to use the attachments, I have to unroll the entire cord just to get the attachment off. I can deal with any of the things that bug me about this machine to get the results that I feel I am getting with it overall. ...more info
• Great vacuum cleaner
  A superbly designed product. It was amazing to see what the Dyson picked up that my previous vacuum didn't....more info
• DO NOT BUY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  Do not buy this vacuum. I have debated for some time if I should write this or not and have decided that I should. This vacuum has been nothing but trouble since I bought it. Yes it has a warranty but can you really live without a vacuum while it is being repaired? Save your money, this is no better than the $100.00 vacuums I have owned. I agree it doesn't lose suction, because it can't lose something it doesn't have. It is also made of plastic, which breaks over time. Do yourself a favor, do the research and don't believe the hype. This is an example of what a good advertising campaign can do. This vacuum does not perform. ...more info
• Does not clean my dishes
  For the price, I thought it should clean my dishes and windows...Don't try it. The first time I used my Dyson on my carpet I was dissapointed. It was filling up with dog and cat hair but I kept seeng more. I was really discusted when I realized the Dyson was bringing up all the hair imbedded in my carpet for who knows how long! Now when I finish vacuuming my floors I KNOW they are clean. Well worth the price...Maybe I will try it on my laundry! ...more info
• UGGHH!
  I've taken this thing in three times already on its extended warranty. ALWAYS loses suction. The last time I got it back, suction still was virtually nonexistent. I don't understand why they say this vaccuum never loses suction since it doesn't have much to begin with....more info
• love it
  While the animal is bulky and can be a little difficult to use, it does so much that I am OK with the minor difficulty with vacuuming the stairs and the slight heaviness. I have had lighter easier to use vacuums that did not even come close to doing what this one does. It does pick up hair and does not blast out the dirt back into the air. I would be using a bag every time with my old one. Now I just dump out the dirt & hair and it is amazing how much it picks up.
  G.T.
  Eureka Springs, Arkansas ...more info
• The Best Vacuum
  I love this Vacuum. I have a total of four animals. One cat, and three dogs. I also have three children. I always make sure I get the best vacuum that I thought was out there. I also own Phatom Fury and owned in the past a Phantom Thunder. I love the fact that the Dyson has nothing to replace. Some may find it a con that it doesn't have any lights to it. I however find it great. I find it inconvient to find bulbs for your vacuum now I don't have to worry about it. The first time I used it I was grosed out. I thought I kept my floors {carpet & tile} cleaned and the amount of stuff in the canister was amazing. Its such a strong suction that I can keep going to one room after another. Suction is so strong that I put it upright to move a flimsy rug and seen a ball of hair 3-4 inches away was being sucked into the vacuum. Before I go upstairs..oh and by the way I have 14 stairs and I can put the vacuum at the bottom and go all the way to the top stairs cleaning and not have any problem! I always dump it before I go upstairs just because not because I have to and its just so easy one push of the button and everything falls into the trash. No cranking or having hair get stuck up inside you have to reach in and pull out. For some reason if something does happen to it its nice to know it comes with a 5 year warranty! I do believe my Dyson has wings!...more info
• expensive, troublesome, but great for picking up pet hair
  I have a running battle with this vacuum. The main problem is that if it gets carpet threads caught in the brushes it makes this horrible noise that really puts my teeth on edge. Of course, you can't move it while the noise is going on. I can't run it on a shag carpet unless I put it on the bare floors switch and then the carpeting gets caught in the brushes and then the horrible noise. It's heavy and awkward to move around. It does do what it claims to do, however. It picks up ALL the pet hairs. It's quite amazing. Perhaps the later models are lighter and not so annoying....more info
• best vacuum we've had...exceptional customer service
  We've had our Dyson for 3 years now. As advertised, this vacuum cleaner has not lost suction. It's a very powerful cleaner, and has caused us no problems. Overall, the Dyson is an exceptional value.
  
  
  We did have a minor part break, separating the hose from the telescoping handle. It is plastic, and not as sturdy as some of the higher end cleaners. We called the customer service line to find a replacement part, expecting to pay since the cleaner was no longer under warranty. The customer service rep noticed that we'd moved since purchasing it, and asked if we were military. In the end Dyson gave us the part for free as "thanks" for serving...said that was their policy. Gotta give the foks at Dyson kudos on that deal....more info
• You know your're old when you get this excited about a vacum.
  
  I was shocked at how much dust this vacum could pick up in just 10 minutes. I actually enjoy using it because its so easy to empty the waste cartridge. It is a bit noisy, so if you live in an apartment building consider your neighbors before you get carried away and haul it out at odd hours. And its a bit heavy so, you may not want to buy one for your fragile grandmother. But if you have dogs that shed, or allergies to dust, this might be the vacum of your dreams. Recommended as a wedding, shower or house warming gift. Just don't be surprised or offended it the thank you note comments that your gift really sucks - in this case its a compliment. ...more info
• Don't waste your money
  I own a home which has mostly hardwood floors and area rugs. I bought the Dyson mainly because of the hoses and attachments. I was also impressed with the fact that it's pretty quiet (I have a baby and I wanted to vacuum while he was napping), and I thought it would have good suction. The machine worked great for about 2 months. The suction was a little disappointing on my rugs, but it was great on the hardwood, other than some squeaky wheels. Then it suddenly became VERY difficult to push on the rugs. I had to hold it with two hands and put my full body weight into it to even get it to budge. And the suction was terrible. It would take me about 15 minutes to vacuum an 8x10 area rug because I had to go SO slow and go over each area several times just to remove the visible stuff. So I called customer service. They had me send it in and sent it back to me in about a week. According to the paperwork, they replaced an inner hose. It worked great for about 2 weeks. Then it started doing the same stuff all over again. This time it also started frequently making that horrible ratcheting noise that vacuum cleaners sometimes make. So much for quiet--it wakes up the baby every time. I called customer service again. This time they told me that there was nothing else they could do. They said that the ratcheting noise was normal (it's due to the super-strong suction), and that their vacuum cleaners don't work well on area rugs. Would have been nice to know before I bought this particular piece of junk.
  
  To sum up, DON'T buy a Dyson if you meet any of the following criteria:
  1. You want a quiet vacuum. The ratcheting noise is MUCH louder than any vacuum on the market.
  2. You own any area rugs.
  3. You have any pets. The Dyson may not lose suction, but it doesn't have enough in the first place to actually pick up pet hair from carpet. ...more info
• Great Vac/Service A Disaster
  A great vacuum until it doesn't work. I live alone - vacuum every other week. Just within the 1 year warranty the vacuum began stalling out while in use. I called Dyson, was told it would be covered by warranty and referred to an authorized repair shop. Shop said the cord needed to be replaced. After 2 weeks with no word, I called the shop to be told that parts were on order - any day. Waited another week. Called again and was told the same thing. Called Dyson - polite apologies, there are no back orders for cords that we know of, we'll call the shop. They call back to tell me I can get a loaner from the shop, my Dyson should be ready soon. I drive 20 miles to get a loaner, which has to be returned asap even though I still have no vacuum. (Another 40 miles of driving and 2 hours of my time) 4 weeks after dropping it off I go to pick it up and am told its ready but the repair's not covered. I had to get on the phone in the shop to Dyson for 20 minutes to straighten that out. I finally get the vac home a few days ago and begin vacuuming and it stalls out again. I call Dyson. They're so sorry but they'd like to personally see the vacuum. They'll fax instructions to the nearest UPS store. All I have to do is drop the vacuum off there. So now I'm looking at another 10 days with no vacuum, but I dutifully haul the vacuum over to UPS only to be told that they don't have a box that it will fit in, will have to rig something up with more than one box and alot of peanuts and its going to be really expensive and I have to pay for it. Plus they're too busy to do it now and don't know when they'll get to it. Now I'm feeling very much like a duped, trained seal . . . I get back to my office and call Dyson. I get the same old sympathy but am no longer buying it. I ask to speak with a Supervisor. I'm told she's on a call. I say that's okay, I'll wait. No, I don't want voicemail. After a 10 minute wait, I'm in voicemail. I call back start all over. No Supervisors available, I'll get a call back in 24-48 hours. And now the service rep is not sympathetic - more like rude/cold. The rep says she can tell me what the Supervisor will tell me anyway. She can call over to UPS and I can bring the vac back again. I say that is no longer appealing to me as an option, its bad enough that I again will have no vacuum, they've wasted enough of my time. Will they just send UPS over to pick it up. Sure, but I'll have to wait 7-10 days until Dyson sends me a box for me to pack the vac in for UPS to pick up. . . I'm now at the point at which I wish I'd never heard of these people. Do yourselves a favor - buy yourself some other vac.
  
  Melinda Fabrikant
  Washington, D.C. 20007
  
  ...more info
• Dude, It Sucks!
  I was extremely skeptical when I saw the commercials touting the benefits of the Dyson family of vacuum cleaners. I've been disappointed by every vacuum cleaner I have owned over my lifetime such that my scale of what I consider an "acceptable" range of quality was actually pretty low.
  
  But the Dyson DC14 has all but broken my original scale. It is simply the finest domestic cleaning device I have ever used. Our house gets quite dirty with pet dander, dust, hair and god-knows what else. I performed the famouse Dyson test... I ran our Eureka upright over a patch of living room carpet for five minutes. Then I ran the DC14 over the same area and was surprised to see the canister filling with "stuff" (mostly hair but also extremely fine particle dust).
  
  PROS:
  
  - Power - the Dyson design does a superb job of finding particles large and small in the carpet. It is extremely thorough.
  
  - Attachments - most jobs can be handled with the DC14 in the upright position. However, staircases, ceilings, remote crevasses, and shelves are easily accessible with the various attachments. The main attachments (crevice, brush, and stair tools) are easily stored on the bin itself so you less likely to misplace them
  
  - Weight - the high-strength plastic body allows the DC14 to be fairly lightweight which helps with maneuverability.
  
  - No Belt! - I hate, hate, hated changing out belts in conventional vacuum cleaners. (although, see CONS)
  
  - Cord wrap - a small hinge can be twisted to release the entire cord coil in one action. Simple but brilliant.
  
  CONS:
  
  - Brushbar - the DC14 is very good at bringing up hair from the carpet. However, the main brushbar (used in upright position) gets very thick with hair after a very short period of time. Cleaning the brushbar is difficult as it requires taking apart the housing and painstakingly removing the hair (10-15 minutes). I feel this should be Dyson's next area of study. Also, the brushbar rotor is powered by a belt which, though obviously quite durable, will eventually have to be changed out.
  
  - Maneuverability - the hand action in the upright position does not allow for easy steering at sharp angles.
  
  - Durability - Although I have not currently experiencing any issues with the plastic body, I am concerned that over time the various plastic hinges and levers will eventually crack due to stress and wear. Plastic cannot be repaired and in some instances would require repurchase.
  
  None of these CONS would have prevented me from purchasing the Dyson DC14. Honestly, with exception of the brushbar issues, my other gripes are simply concerns for the future. ...more info
• Solid construction
  I bought a factory-reconditioned model and love it. I am disgoosted by what it picks up and conveniently displays in the clear canister. Its motivation to keep on vacuuming.
  
  The machine is a bit cumbersome but I don't think there are a lot of acrobatic vacummers out there. What parts it can't get to the wand reaches easily.
  
  My only other complaint is that the base sometimes comes up off the floor when I change the angle. I think this is just cause its new and not broken in yet....more info
• Great Ads, Terrible Product - Not even Dust Bunnies Run From it!
  I've had the Dyson Animal just over a year . I purchased it because I have a dog and was hoping to get the dog hair and dander. The majority of my floors are tile. Paying more did not get me a better machine. The suction is not good. I have to physically lift the front of the machine to maybe get it to pick up a patch of dog hair or a dust bunny, don't even bother with a spider web. I did not expect that. When changing from floor to rug there is often a loud grinding sound. The attachments fall off the unit on a regular basis. The two small carpeted rooms I have are not clean after using the Dyson Animal.
  
  Pros:
  
  Large enough that you can find it easily
  Heavy enough that you won't loose it on a windy day
  Interesting color
  
  Cons:
  
  Suction is not as good as the cheap Hoover I had
  Heavy and difficult to maneuver especially on carpet
  Attachments on unit continually falling off
  Does not clean well and I often have to use another unit a Dirt
  Devil to go around and pick up what it missed.
  The price was excessive for the performance.
  The cord is long enough but hard to rewind on the unit
  
  The Dyson Animal in my opinion is not worth the high price and in fact I would not now consider it at half the price as its performance has been so bad. With a pet and a family member with Asthma my old $120.00 unit did a far better job. ...more info
• E. Milne
  If there ever was a vacuum that every other company is trying to copy, it would have to be the Dyson. I have had my Dyson for almost 2 years, and absolutely love it! It's a litte cumbersome, but I would never buy another vacuum. It comes in great colors and my daughter loves vacuuming with it!...more info
• The Best Vac I've ever had
  I got the Dyson Animal about 4 months ago and I swear it looks like I have all new rugs (and some furniture). I have a Pomerian and three cats (one really long-haired one) so you can imagine the shedding. Since I got the Dyson, all the rugs in my house look brand new. I have hardwood floors with large scatters throughout and it always looks great. My Dining Room rug is even a dark chocolate color and after a good once over, you would never know there was an animal in the house. Well, except the dog - he likes to chase the vacuum when we're using it. ...more info
• Had it for 3 years
  Now my brother, who has a shedding dog, has a Dyson Animal too. He loves it. I can't understand how some of these people are having so many problems. All I can figure is that they aren't following the instructions. If you disassemble the lower parts, that are down near the rotating brush, then you must click them back together. You rarely remove these parts anyway, just every 6 months to rinse the intake filter . The hand attachment with the rotating brush is very strong too. This brush doesn't come anywhere near to a stop unless you put into a shag rug maybe. The Dyson is as powerful as my shop vacuum. Since it has so many attachments I even use it on the interior of my car during a car wash. The only thing I can say against it is that if you bump something hard with the vacuum while the brush is running you'll hear a grinding noise. Then you have to turn it off and back on again. I believe that is some type of clutch disengaging to protect the brush and internal gears....more info
• Was Considering Dyson but NOT NOW
  After reading all the customer comments, old and new, I have decided NOT to buy a Dyson. We have 2 Shelties. We have hardwood, stone and tile floors with large area rugs. I'm tired of cutting hair off the roller and seeing clouds of dust come out of the vacuum bag, bucket, or whatever. I'm going to shop around more. Anyone have BETTER suggestions?...more info
• Dyson: The Worst Vacuum I've Ever Owned
  A couple of years ago I convinced my husband to spend the huge bucks on the Dyson Animal Vacuum. It worked okay at first, but not what I expected. Within a couple of weeks plastic parts started falling off and the suction power decreased significantly. The brush on the bottom easily clogged with hair and was not easy to remove. I frequently had to turn the thing upside down, cut hair away and empty the plastic compartments just to get the thing to work properly. Finally, the belt broke last month. The same thing happened to my friend's Dyson and to one of our cleaning lady's client's Dyson. I will not even bother to get this vacuum repaired, because I don't want it! I will never buy a Dyson again. ...more info
• buttercup7764
  So far best vacuum ever! Just got it(not from Amazon) Don't know how a pet owner got along without it!...more info
• Dyson Animal
  At first this seemed to be an effective vac, considering what I had used in the past to compare it to. However, 6 mos of use has changed my mind completely. I have a dog and dog hair. It picks up a lot of it but not nearly enough to compensate the price. It is heavy and my back and arms are sore after using it. I chase the hair balls on the bare floors and I have to tip the front of it to pick up debris. I often must knock down the cob webs and catch them on their way down. The air filter is way too small to be effective. I have to dust AFTER I vac and the the exhaust from the vac smells dirty. The Wind Tunnel or Kenmore upright are half the cost and do the same thing. After a demonstration of another vac and using a meter to measure the air suction, the Dyson had only 1/2 the suction power of the other model. The other model picked up the dog hair the Dyson didn't. The turbo tool attachment stops dead as soon as it connects to the surface to be cleaned. I have long hair which sucked into the holes in the wand cap. The only way to get it out was to cut it off. I wasted a lot of money! ...more info
• Absolutely Amazing
  A friend of mine bought this vacuum and told me how wonderful it was. I just had a baby and he was getting to the point where he was going to be on the floor alot so I thought I should invest in it. I had always vacuumed about twice a week, our carpet was only about three months old when I got the Dyson, and we don't wear shoes in the house. When my Dyson arrived, I ran my old vacuum and then used the Dyson. You would think that I never vacuumed in my life.
  
  I absolutely love this machine. MY ONLY COMPLAINT-is that the hose is not user friendly at all. It is very difficult to use especially on the stairs. However, even with this complaint, I am more than ecstatic about my purchase.
  
  I tell everyone to get a Dyson....more info
• IT DOESN'T SUCK.... IT BLOWS
  We have a long haired dog, so we thought this was our vacuum for sure. After one day of usage, we knew right away this vacuum was not for us.
  
  1. It mostly blew pet hair around rather than pick it up because the air holes at the front of the unit. Poor design feature.
  2. It wasn't very good on hardwood or on carpet. In fact, we had to make several passes along the carpet area just to pick up dog hair, plus there wasn't much of anything else in the canister, which made us suspicious that it wasn't picking up dander or dirt. We then passed over the same area with our Bissell, and it was ten times better than the Dyson.
  3. Attachments were awkward and very cumbersome. Again, our Bissell won out because they are built into the machine.
  
  Overall, we were incredibly disappointed, especially because of the high price and after all the hype it receives on commercials and in the stores.
  ...more info
• great vacuum
  I got my new Dyson vacuum delivered today, It was really easy to put together. I had cleaned last night and vacuumed with my top of the line Kenmore. I went over the same carpets with the Dyson today. The results were unbelievable the "clean bin" hit the max mark in the first 15 minutes. I am rather disgusted with how dirty my carpets really were, and how poorly the Kenmore cleaned for the same money.
  I now want a Dyson for upstairs and one for downstairs. ...more info
• Newfie Owner
  We have a 110 lb Newfoundland dog who sheds lots of long hair. This vacuum is great on carpet and hardwood! Cleans far better than any vacuum I've tried. Only complaint is I need to use scissors to cut long dog hair from rollers about once a week (I use vacuum 1-2x per day). ...more info
• The best Vacuum ever
  I love to vacuum and this is the best one ever! The reason we purchased a Dyson was the man who cleaned our carpet used one before he started cleaning the carpet. My Husband and I both vacuum the carpet before he came. He vacuum and got 2 tank fulls out-I have always vacuum atleast twice a week, usually more and cannot believe how much it still picks up!!!...more info
• Awesome - a must have vacuum!
  I can't say enough good things about this vacuum cleaner but that it is just awesome! I have several vacuum cleaners, one for carpet, one for the stairs and one for the hardwood laminate floors and now I have a one-size-fits all solution. I am currently remodeling and have a downstairs area with nasty old carpet. It's still due to be removed and replaced with wood laminate but in the meantime, we need to keep it clean. I can't tell you how much dirt was lifted from a single vacuuming session already.
  
  Also, since I have bad allergies, I run a HEPA air cleaner filter. I usually set to "auto" mode which adjusts it's speed based on the amt of dirt particles in the air. Normally runs on low speed but whenever I vacuum the floors, it kicks up loud into high speed. We noticed while we were running Dyson DC14 on the rug nearby ... the air cleaner never shifted from low mode meaning the air was still detected as clean. This proves the air suction in the Dyson vacuum is well maintained inside and the HEPA filter works well. Otherwise, if the vacuum was not properly maintaining suction, it would kick back into the air causing my air cleaner to "detect" dirt in the air. I was really impressed with it. Also, there was no dust or dirt smell in the air after vacuuming which I usually experienced with my old ones.
  
  Anyways, if you have pets or bad allergies like me, this is well worth the money spent! I'm sorry I didn't buy it sooner!
  
  -S...more info
• Good Vacuum but Not Without Shortcomings
  We purchased our Dyson Animal 14 going on 2 years ago out of frustration with having to replace our Kenmore vacuums every few years. We have 4 dogs and 3 cats, including a long-haired Maine Coon, so our vacuums get a lot of use. We have found that the Dyson has excellent suction, probably the best we've seen thus far. It definitely sucks the dirt out, and the power of the attachment hose is terrific, especially as an edger, and I truly believe that the suction power is arguably superior to others. Here are my issues with the vacuum, however:
  
  I don't feel that the agitator roll is powerful enough to really comb the fur out of short pile carpet, a shortcoming which may result from the self-adjusting height feature. I have dark carpet so the fur is easy to see, and when I vacuum and look closely at the carpet, there is a lot of fur that stays behind - a fact that does NOT please me after all the money I spent on this thing. I also find that the hair and fur sticks to and wraps around the brush roll and has to be cut off with scissors every so often - a rather dirty job.
  
  I like the attachments, but the fact that they are suction driven as opposed to power driven cuts down on the efficacy by quite a bit. If you press hard enough to comb the carpet or fabric for fur or hair, the resistance stops the brush roll from rotating. Even as powerful as the suction is, no suction attachment tool can ever be as strong as a power-driven one. As a result, cleaning the stairs - which we have 2 sets of - was not effective at all.
  
  For these reasons I purchased a supplemental Kenmore canister vac. Using the 2 in conjunction, I am covering all of the shortcomings of both machines (the canister vac, immensely better at picking up fur, doesn't have the powerful dirt suction of the Dyson, etc.). I love the suction of the Dyson, not having to purchase bags (a big savings given how much dirt that puppy sucks up!) and the instant gratification of seeing the clear canister fill up with the funk that was just on my floor, but I think that it should work better with regards to fur, attachments and the brush roll's power and tangling to justify it's high price....more info
• Works Great
  Our Sears "top rated" vacuum cleaner broke after 3 years. After reviewing Consumer Reports,they again suggested Sears, I decided it was time to do more independent research than Consumers Reports based on my feelings that a VC should last longer then 3 years. After a lot of research I purchased the DYSON, CR didn't rate the Dyson real well but I went and purchased the cleaner based on reviews from Amazon. The Vacuum cleaner does an outstanding job! We had finished cleaning the 2nd floor when the Sears cleaner broke. We went out and purchased the DYSON and it found dirt the Sears obviously missed. The carpets look brand new again. HIGHLY RECOMMENDED! Please note, I have no affiliation with DYSON.
  ...more info
• cleaning the roller
  I really love the suction on it but the roller underneath gets hair wrapped around it and every 4th or 5th time of use I have to get a knife and cut the hair off of it. I have 3 dogs and 3 cats but I've never had this much problem before. Anyone else notice this?
  Karen...more info
• Roar
  I LOVE this vaccuum. I have never felt this way about an appliance before. It picked up dirt I couldn't even see. Well worth every penny....more info
• After 30 years, finally a vacuum that works
  bought Dyson DC14 Cyclone Animal upright 2 weeks ago...this is probably the 20th vacuum we've bought since 1975. We've tried cheap, expensive, uprights, canisters, bagged, bagless...you name it, we've tried it. We did the extensive cleaning recommended in all those vacuums (including frequent replacement of expensive throw-away filters some call for.) Tired of the constant maintenance and still not getting all that good of a cleaning job from vacuums. We live in a rural area with a lot of "nature" being tracked in by walkers, dogs, and wind. Dyson is super at picking up everything. We have a (how stupid is this...we didn't install it!) WHITE ceramic tile floor in our kitchen...sooo nice to run the dyson on the bare-floor setting and actually have it pick up all the pet hair which really shows on the white tile. And the Dyson doesn't shoot half of it back out on exhaust like previous $300 vacuum did. Dyson worth every penny. Did not find it heavy,it's definitely quieter and once you figure out how everything stores together it's easy to use. I do agree that the directions in the booklet are not clear, you basically have to figure them out yourself (of course, THEN the vague directions make perfect sense...)...more info
• Plastic, Plastic, Plastic
  Have owned it now for 22 months. It's had 2 beater brush clutch replacements (under warranty). We have hardwood floors & area rugs throughout the house, so it's not a matter of being overworked. The shop technician told me it's been a regular issue with all the Dyson vacuums, as the slip-clutch is pure junk and takes special tools to disassemble. (A common complaint among European users if you do some research) When the next failure occurs, it's going to the dump. Dyson tried to charge me for the second repair & I had to threaten them with the FTC to get it covered.
  Do the research & invest in a real QUALITY machine, not one that's made entirely of plastic!!!...more info
• I LOVE IT!
  I bought a Kenmore vacuum last May. I was sick of bags so I went bagless. The vacuum worked great at first and then within the 6 months, the thing COMPLETELY lost suction! I was so disappointed! It was so annoying to vacuum and have the hair swirling around on the floor or clogging the machine brush. (I have two dogs and two cats.)
  
  So then, I was researching Dyson on here. I heard many people loved it so I decided to price them. I found out that Bed Bath and Beyond had the DC14 Animal on clearance for $490. Then I had a 20% off coupon. I went and bought one immediately.
  
  The handle was weird putting together. On the picture they showed it a whole different way then how it actually goes. But, once I figured all that out, I got to vacuuming. I couldn't believe all the pure dirt and dust it vacuumed up along with the fur! I was amazed at how quickly my bucket filled up! I emptied the bucket a good 5 times that night. It really sucks good! I don't find the vacuum to be too heavy. But some of the parts are awkward to use. The wand for example is kinda difficult. The attachments are as well. But I found some tips thanx to other people's reviews on here. Our carpets are old, at least from the early 80s, and they look fabulous for being that old after using the Dyson. I love that there is no burning dog hair smell after vacuuming anymore! I would definately recommend this product to anyone who wants a good vacuum cleaner. But, at least get it on sale or something. Why pay over 500 bucks for something you can easily get for 400? So use those annoying coupons they send out! :)...more info
• Fun to vacuum?
  Two weeks ago we had brand new carpet installed in our house. At the same time it was going in, we purchased a new Dyson DC14 Animal. When the carpet installer finished the first room (a small bedroom), he suggested I vacuum the new carpet before he moved in the furniture, to pick up the few loose carpet pieces laying on top after his cutting and stretching. After just a minute or so, the Dyson was full. What? This is brand new, clean carpet. I dumped out the "dirt", and continued vacuuming. In no time at all it was full again. I believe that because of Dyson's powerful suction and powerful brushbar, that this vacuum picks up a lot of carpet fiber. The point I would like to make is to all those people who were shocked and embarrassed about all that dirt showing up in their Dyson's dirt bin, instead of dirt and pet hair, a lot of it could very well be carpet fibers. So don't be too embarrassed at what you see. If the Dyson picked all this up from my brand new carpets, I wonder if the brushbar is too powerful? I guess time will tell. Some of the positive aspects are:
  
  I am impressed with the powerful suction. The hose did reach all the way up to the top of the stairs, with no problem. All the attachments work just fine for me. You can definitely smell cleaner air after vacuuming with the Dyson, thanks to the HEPA filter. Not having a light on the front is not a big deal to me, but it would have been nice to have had a retractable cord system.
  
  It's kind of weird and hard to explain, but it is now FUN to vacuum, and I look forward to using my Dyson. My sister and her family are coming for our family Christmas in just a few days. She uses a Hoover and an Oreck, and doesn't like either one. I can't wait to show her my Dyson, and let her try it.
  
  If you are thinking about buying a Dyson DC14 Animal, I say if it makes a person happy to vacuum (like it did me), and you look forward to getting it out and using it, then go for it and get one....more info
• I Love This Machine
  We just bought this vacuum and I love it. We have a Hoover Windtunnel that is two or three years old, I knew it wasn't doing as good a job as when it was brand new but I had no idea how bad it was. My carpets haven't looked this good since they were installed. It did't leave dust behingThe Dyson DC14 is also so much lighter and more manuverable than our old vacuum. I felt guilty spending this much on a vacuum for myself but it was worth it to see what our other machine was leaving behind. The only thing I don't like is that I can't keep all of the attachments on the machine but as I don't need some of them often I can deal with it....more info
• The Best Ever
  I have heard alot of reviews about the Dyson vacuum from pet owners
  but when my son gave me a Dyson 14 for my birthday a few days ago I used
  it for the first time. Wow!!!I had a Kenmore canister and thought it was
  a good vacuum, but the Dyson brought up stuff, ie: dog hair, dust, dirt,
  from carpet that looked clean. I have asthma and to think I was breathing
  this stuff is unbelievable. Thanks go to my son and to Dyson for this
  marvelous vacuum.
  Corgi and Aussie owner in Colorado...more info
• This vacuum really works
  We have had a Dyson Animal Vacuum for about 5 years. This is the longest we have ever had any vacuum. I have one small cat, one large long haired dog, and three long haired daughters. We have some serious hair issues, and the Dyson handles it all. We have allergy issues as well, so I love to be able to dump the dust and dirt without getting up close and personal. I will buy another Dyson in the future if I need another vacuum, but this one is going strong. I am a Dyson fan. ...more info
• The ultimate vacuum cleaner
  Let's get something straight: I love to clean. Other women like to bake and sew, but I get my kicks from vacuuming. I vacuum pretty often and always thought I kept a pretty clean house...until I got a Dyson. I always knew that my old Hoover was a piece of crap...it literally fell apart after less than three years of use. Several of my girlfriends have Dysons and swear by them, and I have a cat who sheds a lot so I wanted a vacuum that would work wonders with pet hair. My husband bought me the Dyson DC14 as an early Christmas gift. It was very easy to assemble and comes with clear understand instructions and a bunch of extras: attachments, carpet cleaner, you name it!
  
  The vacuum is very lightweight and easy to maneuver. I was amazed (and disgusted) by how much pet hair and DIRT the Dyson sucked out of my carpet! I had vacuumed the day before we got the Dyson, but I used the DC14 in three rooms and the collection cup was completely full by the time I was done. AMAZING!
  
  Overall, I am extremely impressed with my new vacuum. It really gets the job done! I'm not sure how often I'll use all of the attachments...so far I've tried the smaller ones that attach to the base of the vacuum itself, and they were both very effective. The 17-foot cord is very nice...it would be even nicer if it automatically wound itself up, but oh well. Also, I wish the DC14 had a headlight, but that's something I can live without.
  
  I will never go back to a Hoover or any other vacuum-wannabe brand! Dyson is the only one for me. If you have pets and are looking for a way to manage all that shedding, a Dyson Animal vacuum is exactly what you need. Also, the Dyson is a bit of a miracle worker: even my husband gets excited about cleaning when he uses this thing!...more info
• Do Not buy this Fabulous Machine (buy DC17 instead)
  I _hated_ vacuuming.
  Really.
  I'm talking red-in-face, highly irritated, "I can't believe how much I hate this" kind of hatred.
  Yesterday, motivated by you good Amazon reviewers (thanks to all) I sprung the bucks and bought this machine.
  It was hands-down the finest vacuum I had ever used.
  As I prepared to add my voice to the choirs of folks singing the praises of this machine (and give it 5 stars), I discovered there was a newer, better Dyson "Animal" out there (the DC17) (shame on Linens-n-things and Bed/Bath/Beyond for selling out-of-date merchandise) so I returned the DC14, bought the DC 17.
  -- WOW! -- It was almost as much better over the DC14 as the 14 was over my despised Bissell. (Bissell was junk.)
  Spring the extra bucks.
  Buy the DC17.
  You will be glad you did. I was.
  OBTW - I asked Dyson about Mr. Wheeler's switch not being covered under warranty -- they said it should have been....more info
• The best vacuum ever
  I really love my Dyson. It gets my whole house clean, and I mean the WHOLE house. Top to bottom. I get enough cat hair off the floors and carpets to make whole new litters. I bought the soft bristle attachment to dust the furniture and it gets it all clean and the dust leaves the house when I empty the canister, not just moved around from the shelf to the rag to the floor.... I use the bare floor atachment for the hard wood, tile and vinyl floors. Now I don't see the dust when the sun comes in the windows at a low angle. And best of all, it really never loses suction. You don't realise how great this is until you've used it and can compare it to your old vacuum....more info
• Warranty parts
  I read all the reviews and really couldn't believe an expensive vac like this would have hassles with repairs. So, I bought a DC14 Animal. Out of the box, the on/off switch was broken...had to manually hold the switch down to get it to run. Called Dyson and was told I'd have to take it to Sears in Louisville, KY (about 40 miles away). Called Sears to make sure they even had the little part and was told...We don't service them here, we ship it to Chattanooga. We'll order the switch for you but you'll have to pay for it ($13.49), it won't be covered by warranty. Eighty miles round trip and again to pick it up in three weeks, so 160 miles driven at $2.39/gal...$21.50 in gas alone! Dyson is either incredibly stupid about their product support; or incredibly smart, in that they know most folks will not go through the hassle and expense to use it. Their five year warranty is talking points only. You need major repair before it is even economical to use....more info
• I LOVE TO VACUUM!
  I love to vacuum! I could never say that before I met my Dyson. Now, I am amazed how much I enjoy this task. Why you ask? Keep reading and you'll see why vacuuming can become less of a chore for you, too.
  
  Great things about the Dyson:
  
  1. INCREDIBLE suction power! Believe what the commercials say... it doesn't lose suction! All surfaces, all areas of your house receive the same suction.
  
  2. Great attachments: I love the floor attachment that hooks to the wand. It allows me to leave the "heavy" part behind and simply push the wand around. Great feature!
  
  3. Bagless: My house is older, but never has it been cleaner. Not only can you see what you are getting, but it allows you to see what you've never been able to get before. You will be amazed (and a little grossed out) by the filth that lurks in your home. However, after the Dyson, you'll feel much "cleaner"!
  
  4. Amazing for allergies: My son has serious allergy and asthma issues. This vacuum has helped incredibly well. Now, when I clean his floors, I know that most (if not all) of the allergens are gone from the floors and mattress surfaces in his room. I used to have to mop frequently in order to make this claim, but not any more. What a time saver and he is healthier!
  
  5. On/off beater bar: Great for multiple surfaces. This is why "traditional" vacuums fall short. Traditional vacuums are meant for one surface (one for carpet, one for smooth floors, one for hard to reach areas, etc.) The Dyson has a carpet setting and a bare floor setting. What more could you ask for? Such diversity!
  
  6. Time saver: No longer to I have to haul out multiple units for the areas of my house. No longer do I have to re-vacuum surfaces because the vacuum didn't get it all the first time. No longer do I dread vacuuming. Now with my extra time...I can write a review to convince you why you need this vacuum, too!...more info
• better than any other vaccuum i've ever used
  at first i was very wary of this vacuum, because of the price. i mean, what could possibly be so special about this vacuum that it costs so much money?? i have 3 long haired cats and a baby, so i vacuum every other day and this thing picks up way more stuff than i ever could imagine is even there. i've had it for over a year, have not had ANY issues with it. other vacuums i have used always got clogs in the hoses because of all the cathair, or would eventually just lose suction all together. this vacuum may be very expensive, but it is worth the investment if you have animals, or even if you have bad allergies. it is not heavier than a regular vacuum, and because of the expandable hose, it is very easy to vacuum stairs and to get those cobwebs in the high corners of the ceiling. the canister that collects the dirt is easy to empty by just releasing a clip. definitely better than having to shake it upside down over a trash can (creating a big dustcloud), which was the case with my dirt devil. i would definitely recommend this vacuum to anyone who has animals....more info
• "You paid HOW MUCH for a vacuum cleaner?!!"
  Which is what everyone says when I tell them I have a Dyson. The minute they use it though they never complain again about the price. People are always amazed at how much it picks up. The attachments are sometimes clunky to change out and use, but for standard everyday use, this vacuum is awesome. I recently brought it to a house my friend moved into and between the Dyson and the Hoover steam cleaner (another great product) we got her carpets looking new again.
  
  After having two $100 vacuums break in two years, I decided to spend $400 on the Dyson at a store where I could get a 4 year warrenty on it figuring that if it did break in the 4 years I'd at least get a new one for free under the warrenty plan and not have to buy a $100 vacuum every year. That was almost 3 years ago and it's still going strong.
  
  You know, I didn't take much with me from the house when I divorced my husband, but I made sure I took my Dyson, which should tell you how much I like this vacuum. ...more info
• vacuum snob
  I have had several vacuums recently that seemed to not pick up dirt anymore. I would try to unclog them...pick them up and drop them to see if that would do the trick...with no avail! Then my best friend got her dyson...green with envy I would go to her house and use it on her carpets. Well I saved up the $500 bucks I thought it would cost from bed,bath and broomsticks...looked on-line and saved $175 of my hard earned money. I am so pleased with this sweeper I can't even describe it!!! The color is REALLY cool too! IT IS WORTH IT!...more info
• Believe the hype.
  I've put off buying a Dyson because I'm cheap. Why spend $400+ on a vacuum when I can spend $100?
  
  Well, if I had originally bought a Dyson (2 Hoovers and 1 Dirt Devil ago), I would have saved money.
  
  I have three large dogs and two cats. I vacuum every other day and during shedding season, every day. With my Hoover, I would have to change the belt and unclog the vacuum 2-3 times a week.
  
  This Dyson is a dream.
  
  The canister is easy and mess free to empty.
  It doesn't clog.
  I don't have to run over the same area of the carpet 3-4 times to pick up the animal hair.
  It picks up everything on the carpet.
  
  My only regret with this vacuum is that I didn't buy it sooner.
  ...more info
• Dysons Suck
  I finally decided to spring for the Dyson after having many problems with my upright Hoover clogging up with carpet fuzz. I got tired of disassembling the vacuum head after every use to clean it out for the next time. Well, let me tell you the Dyson was well designed and like the ads say it does not lose suction. And, I no longer have problems with clogs. It is easy to empty the dirt receptacle and it has an easily removable (and washable) filter which only needs attention every six weeks or longer. The only down side to this vacuum, as far as I am concerned, is that the hose that houses the wand is very stiff and not all that flexible. Maybe over time it will become more pliable. The reason this is important is that if you use your vacuum to clean shades, blinds, lamp shades, shelves, etc., it is nice to have a flexible hose for reaching those places. Overall I have to say this is a great product. You will be amazed at the talcum powder-like fine dust this vacuum collects....more info
• The best money I've ever spent!
  My husband has allergies to cat dander, and we have 4 indoor cats. We finally broke down and paid $500+ for this vacuum and replaced our old bag vacuum. I must say, this thing is AMAZING! I cannot say enough good things about this vacuum. The first time we used it in our living room, we emptied the canister 3 times! And I had just vacuumed with my old vacuum the day before.. It is amazing what this machine picks up that other vacuums leave behind. I could find no flaws with this product, other than it would be nice if it were cheaper. :)...more info
• A wonder machine!
  I can't believe I'm this excited about a home appliance. It amazes me every time I use it. The design is soooo smart - every time I empty the canister I get a little giddy. How simple - how wonderful - how embarrassing for anyone who still has to change a bag. The suction is unstoppable and for the reviewer who complained about the noise on small area rugs, I just figured that out this week. If you add the little attachment to the wand (the one that fits on top of the canister), you can vacuum absolutely anything - rugs, furniture, curtains, fringe on a lamp, your dog or cat...
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• Worth the Price
  Bought this item in the big box store with a 20%